The final report for our study on standards terms and performance criteria in service level agreements for cloud computing services (SMART 2013/0039), conducted by Spark Legal Network and Time.lex, has been published. It can be found here on the Digital Agenda website, or alternatively downloaded here from the EU bookstore.
The study was conducted with the participation of our excellent team of legal experts and the final report contains an overview of the legal landscape, rules and policies with respect to Service Level Agreements (SLAs) in each of the EU/EFTA countries. In addition, we provide a model that can be used to create new SLAs for cloud computing, a checklist to assess the adequacy of SLAs, and explanatory comments that clarify which choices were made in the drafting, why, and when a user may wish to choose certain options over others. The checklist and the model SLA provisions along with the explanatory comments can raise awareness among cloud users about the legal specificities of a cloud offer and help them to understand and assess these offers. For further information about the legal framework of cloud computing, the study, or other EU law queries, contact us on firstname.lastname@example.org
The second and final workshop of the DG CNECT project Study on Standards terms and performance criteria in service level agreements for cloud computing services was held yesterday, Monday 11th May, in Brussels.
The study has three objectives, namely: to collect data on the rules currently applicable to SLAs in the EU, EEA, and EFTA countries, to propose a model SLA fit for use across sectors and platforms, and recommend a roll-out strategy. Spark and our excellent network of experts were instrumental in completing the first task and providing information on the national legislation, policies, guidelines and other rules which affect SLAs. The first study workshop was held in November 2014 to gauge the views of cloud users; their suggestions fed into the model. Yesterday’s workshop involved a wide range of stakeholders, whose views on the model proposed will enable us to better understand, and respond to, the needs of providers.
The discussion included:
– the target audience of the model SLA
– the system of service credits, and its effectiveness
– change management
– the inclusion of quality assurance as well as service level objectives in the SLA
– the objectives of the European projects on SLAs as part of the Digital Agenda. Further information on the Digital Agenda (part of the Europe 2020 strategy) can be found at http://ec.europa.eu/digital-agenda/
The Study on Standards terms and performance criteria in service level agreements for cloud computing services is due to end this summer – we look forward to finalising an excellent project with DG CNECT.
For questions about the study – or more generally about EU/national law on cloud computing – please get in touch.
As part of a consortium including Civic Consulting, Time.lex, TNO, and Tilburg University, Spark has been selected for a single framework contract on data protection with DG JUST. Visit http://goo.gl/aZRfmE for details.
The contract is for “research services in relation to issues pertaining to the protection of personal data”. The purpose of the framework contract is to do legal and technical research and analysis:
1. monitoring the current acquis (transposition, implementation, and application)
2. examining the transition to the new framework and adoption in the Member States
3. responding to new challenges and developing solutions utilising technological solutions
4. covering the issue of transferring data from the EU to third countries.
As always we are looking forward to coordinating our network in this field, which features academics and lawyers across the EU28 who will leverage their expertise and practical knowledge to add value to our work.
For further information on data protection issues at the EU or Member State level, or to enquire about the contract, please get in touch via email.