The final report for our study on standards terms and performance criteria in service level agreements for cloud computing services (SMART 2013/0039), conducted by Spark Legal Network and Time.lex, has been published. It can be found here on the Digital Agenda website, or alternatively downloaded here from the EU bookstore.
The study was conducted with the participation of our excellent team of legal experts and the final report contains an overview of the legal landscape, rules and policies with respect to Service Level Agreements (SLAs) in each of the EU/EFTA countries. In addition, we provide a model that can be used to create new SLAs for cloud computing, a checklist to assess the adequacy of SLAs, and explanatory comments that clarify which choices were made in the drafting, why, and when a user may wish to choose certain options over others. The checklist and the model SLA provisions along with the explanatory comments can raise awareness among cloud users about the legal specificities of a cloud offer and help them to understand and assess these offers. For further information about the legal framework of cloud computing, the study, or other EU law queries, contact us on firstname.lastname@example.org